Privacy Policy
This Privacy Policy discloses the privacy practices for College Lending Solutions (hereinafter, “CLS,” “we,” “us,” “our,” or “ourselves”).
Contacting CLS
Our mailing address is:
College Lending Solutions
P.O. Box 1412
Salem, NH 03079
Our phone number is (800)299-3801.
Scope
This Privacy Policy applies solely to information collected by this website, www.collegelendingsolutions.com (“Website”), and notifies you of the following:
- What personally identifiable information is collected from you through the Website, how it is used, and with whom it may be shared.
- The choices available to you regarding the use of your information.
- The security procedures in place to protect the misuses of your information.
- How you can correct any inaccuracies in your information.
Information Collection, Use and Sharing
CLS and/or one or more of its affiliated third parties will be the owner(s) of the information collected on this Website. We only collect and have access to information that you voluntarily give us via email or other direct contact from you.
CLS will use your information to respond to you regarding the reason you contacted us. We will not share your information with any non-affiliated third party outside of our organization, other than as necessary to fulfill your request,(e.g., to ship an order). We may, however, share your information with affiliated third parties as a means of expediting or otherwise processing your request.
This Privacy Policy applies only to this Website and not to any information collected by any other websites or by any affiliated or non-affiliated third parties with whom CLS may share your information.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this Privacy Policy.
Cookies
CLS uses cookies to identify you when you return to the site after submitting our online consolidation application. However, we do not require that you have cookies turned ‘on’ in order to access the Website, and any information collected through the use of cookies, is not shared with any non-affiliated third party except for information that may be required to fund your consolidated student loan.
Links
This Website may contain links to other websites that are neither controlled nor owned by CLS. Please be aware that we are not responsible for the content or privacy practices of such other websites. We encourage our users to be aware when they leave our Website and to read the privacy statements of any other website that collects personally identifiable information.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our Contact page:
- Find outwhat information we have about you, if any.
- Change/Correct any information we have about you.
- Opt out of receiving any future promotional e-mails from us.
- Ask that we place you on our Do Not Call list.
- Express any concern you have about our use of your information.
Security
CLS takes precautions to protect your information. When you submit your sensitive information via the Website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed-lock icon at the bottom of your Web browser, or for “https” at the beginning of the address of the web-page. (Please note, however, that any information you provide to us by email is not encrypted.)
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees of CLS and of affiliated third parties who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Do Not Call Policy
CLS is dedicated to the concept of individual privacy and ethical business practices. We support and encourage use of the National Do-Not-Call registry (http://www.donotcall.gov) and will appropriately apply this filter on all telemarketing efforts. The following procedures should ensure that persons not wanting to be contacted in the future have the appropriate means available to them to retain their privacy.
- CLS maintains a specific “Do Not Call” list consisting of all individuals who were contacted previously and requested not to be called by CLS in the future.
- CLS subscribes to telephone preference lists for other agencies and entities. Names on these lists are added to CLS’s in house “Do Not Call” list when received.
- Before CLS contacts consumers, CLS purges those individuals who have been entered into the in-house “Do Not Call” list from the list of names to be called.
- All student loan consultants working on behalf of CLS shall be trained with specific instructions on how to accept and record a request by a consumer who does not wish to be called in the future.
- Names of individuals who have requested to be placed on a “Do Not Call” list are entered daily. Please be advised it can take up to 90 days for the National Do-Not-Call Registry to be updated.
- It is CLS’s policy to advise consumers, in response to requests to be placed on a “Do Not Call” list, of the availability of telephone preference services.
- CLS makes a copy of its “Do Not Call” Policy available to anyone who specifically requests it.
If you feel that we are not abiding by this Privacy Policy or the do-not-call policy contained herein, please contact us immediately via telephone at (800)299-3801 or via email at support@collegelendingsolutions.com.